Innovation and regulation – how RDT helps insurers and their customers

When we describe new technology as disruptive, it’s not only because it can bring dramatic improvements and shake up an industry. It’s also because it can challenge the legal and regulatory framework, and could undermine the rules and safeguards that protect consumers and businesses.

Such is the caveat with insurtech, whose breakthrough technologies include the internet of things, cloud computing, sophisticated analytics, telematics, artificial intelligence, and blockchain. Collectively, allied to the power of big data, they provide new ways to identify, measure and control risks, which means we are now asking many questions about the boundary between public and private information.

Big data provides a very revealing and accurate picture for underwriters. Lawyers and regulators may contest the line between accuracy and intrusion, but there is no doubt that reliable data can protect and benefit consumers. As a data enrichment specialist, RDT is continually finding new ways to harness and process data to help insurers and their customers, and is working very closely with insurers and regulators to develop the full potential of new technology.

Getting to know you – how RDT uses data to build customer relationships

Most important attributes of customer experience compared with performance

Research from Accenture shows that 30 per cent of customers have a negative view of their insurance providers. The figure was quoted in a feature* in Raconteur’s ‘Future of Insurance’ supplement, distributed last month with The Times, and underlines the need for insurers to find out as much as possible about their customers so they can provide a more personal service. 

The feature included a table compiled by KPMG of the most important attributes of customer experience compared with performance. This revealed that insurers are well behind digital exemplars such as Amazon and Google, and must become far more adept at extracting value from the huge amount of data available to financial services providers.

Accessibility, tailoring products and polices to customer needs, and more online access were listed as priorities to improve customer experience. While cost still remains the number one reason for closing or replacing a policy, customers cite poor communication and lack of speed, from quote through to renewals and claims, as the next major bugbear. And when it comes to communication, digital is clearly the preferred channel.

RDT are going to InsurTech Rising 2016!

RDT has been at the leading edge of general insurance software for 25 years. From the outset we’ve been pushing boundaries, producing disruptive solutions and investing in technology and people. We are fiercely proud of our achievements but we’re never satisfied, and constantly seek opportunities to accelerate our technology. Insurtech is transforming the industry and to stay competitive insurers must adopt new techniques and practices; innovation has become a strategically essential target. Collaboration is one of our guiding principles and we work closely with our clients to define tomorrow’s challenges and tackle them before they become problems.

We are delighted to announce that we are a sponsor of InsurTech Rising 2016, the leading InsurTech Showcase taking place from 14th - 16th November 2016 at The Crystal, Royal Victoria Dock, London.

InsurTech Rising will bring together over 400 key players shaping the InsurTech sector from insurers and entrepreneurs to VCs and solution providers.  With an exciting agenda built around business challenges and innovative solutions, gain insight into where the market is heading, what technologies insurers are looking for and the areas attracting most investment.

As one of our valued contacts, we would like to offer you an exclusive 20% discount from the delegate booking fee.