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UK, Australia: LEADING insurance technology supplier RDT is delighted to announce that it has boosted its client package by teaming up with communications software specialist Aia Software.
Aia’s Intelligent Text Processing solution, ITP, has been integrated into RDT’s flagship insurance platform Landscape to further enhance its customer communications capability.
The solution reduces overheads by swiftly producing branded, personalised documents – regardless of their complexity – and providing yet another tool for insurers who are seeking to gain an edge over their competitors.
ITP can produce all types of policy and claims documents accurately and appropriately branded, which significantly saves time and cost. Many of RDT’s clients provide insurance through a number of brands, which they manage with a single Landscape platform. Therefore this new ability for teams to tailor documents across all brands, quickly and simply via one production system, will be most welcome.
Of particular benefit is the claims letter functionality, which allows scripted journeys to be defined for claims consultants. This means that personalised correspondence can be created without the need for ad hoc editing, thereby assuring the quality of all correspondence.
RDT’s CEO Mark Bates said:
“We engage in strategic partnerships with our clients, iterating our solutions to meet requirements as they evolve. With this in mind, we’re extremely pleased to be including Intelligent Text Processing in our Landscape offering. This will be of immense value for many of our clients as they continue to grow and add new brands.”
Aia Software’s MD Leon Pillich added:
“We work with many insurance operations both directly and through partners, and when companies implement ITP – which is quick and simple to do – the most common results that customers report back are speed, accuracy and, in consequence, cost savings.”